Frequently Asked Questions
SHIPPING
What shipping methods are available?
We ship all products using reliable and trusted logistics partners to ensure safe and timely delivery. Depending on your location and order size, we may use surface or air transport to deliver your goods efficiently.
Do you ship internationally?
Yes. InterTAD Materials Pvt. Ltd. serves clients across India and selected international destinations. For international orders, shipping charges and delivery timelines may vary. Please contact us for specific shipping details to your region.
How long will it take to get my package?
Delivery times depend on your location and the product type. Typically, domestic orders are delivered within 5–10 business days, while international orders may take 10–20 business days. You’ll receive tracking details once your shipment is dispatched.
PAYMENT
What payment methods are accepted?
We accept multiple secure payment methods including bank transfers, UPI, NEFT/RTGS, and major debit/credit cards. For large or bulk orders, direct invoicing and offline payment options are also available.
Is buying online safe?
Absolutely. Our website uses secure SSL encryption and verified payment gateways to protect your personal and financial data. Your privacy and transaction safety are our top priorities.
Order & Retunrs
How do I place an order?
You can place an order directly through our website by selecting the products you need and submitting your inquiry. You can also contact our Customer Service team via email or phone for custom quotations or bulk orders.
Can I cancel or modify my order?
Yes, you can cancel or modify your order before dispatch. Once your order has been shipped, cancellations may not be possible. Please contact our support team as soon as possible for assistance.
Do I need an account to place an order?
No, you don’t necessarily need an account. However, creating an account allows you to easily track orders, save billing details, and access your order history for faster future transactions.
How do I track my order?
Once your order is confirmed and shipped, you’ll receive a tracking number and link via email or WhatsApp. You can use it to check the real-time status of your shipment.
How can I return a product?
If you receive a defective or incorrect product, you may request a return or replacement within 7 days of delivery. Returned items must be unused, in their original packaging, and accompanied by proof of purchase.